Frequently Asked Questions

How do I make payment for my Mountain Hardwoods purchases?
How are my wooden worktops delivered?
How do I oil my wooden worktops?

How do I make payment for my Mountain Hardwoods purchases?

Customers can pay for their orders via cheques or credit cards.

Orders can be placed over the phone via credit card or cheque. Orders taken via cheque will not be manufactured until payment has cleared.

Online orders are taken via Google Checkout's Secure Online Payment System

Standard sized wooden worktops and worktop accessories, or Bespoke Length/Width Worktop orders can be purchases via our website using credit or debit card securely through the Google Checkout shopping cart. Bespoke orders, where a quote has been provided via phone or email, can also be paid for using credit or debit card securely through Google Checkout. An invoice for the total amount will be issued via email allowing you to pay through Google Checkout using your credit or debit card. This method ensures that you know exactly how much you are being charged and what you are being charge for.

Mountain Hardwoods never stores or has access to customers' credit or debit card details for orders placed online. Mountain Hardwoods never stores customers' credit or debit card details for orders taken over the phone.

If any of the above methods are not suitable then please feel free to contact us on 01485 600 555 to discuss alternative payment methods.

How are my wooden worktops delivered?

We use a specialist delivery company who have carried our worktops for a long time. Once the delivery is booked in, the day before we can advise you roughly what time the delivery will take place.  The driver can call you half an hour before arrival, so you don’t have worry about missing the delivery if you have to pop out for ten minutes.  We just ask that you are ready to take delivery, and have an area cleared ready for the worktops.  You will need an able bodied person to help carry the worktops as all of the deliveries are single man only.  They can be heavy, so the helper needs to be strong!  We cannot allow pregnant ladies to help us under any circumstances.  The driver will ask you to check the worktops and then to sign for them, and then it’s all to you!  Please note that it is your responsibility to make sure the person you designate is strong enough!!!! Once you have your worktops they are ready to be oiled...

How do I oil my wooden worktops?

All wooden worktops must be oiled prior to installation. 5 coats of oil top and bottom makes the worktops ready to install. We can do this for you as part of our Oiling Service or you can do this yourself by following our comprehensive oiling instructions sent to you at time of order. Once installed, finish the worktops with another 5 coats on the top surface and you will have a hard wearing wooden kitchen worktop ready for use.