Terms & Conditions
Mountain Hardwoods can be contacted at;
sales@mountainhardwoods.co.uk
Tel: 0800 121 6989
Mountain Hardwoods ask you to read these terms and conditions fully before placing your order. You agree that you have fully read, understood and agree to our terms and conditions. All orders placed with and accepted by Mountain Hardwoods are bound by these terms and conditions.
Definitions: In these Conditions the "Company" means Mountain Hardwoods. Mountain Hardwoods is a trading name of Jane Burgess. The "Customer" means the customer of the Company. The "Contract" means any contract for sale of goods by the Company to the Customer. The "Goods" means any goods forming the subject of this contract including materials incorporated in them. “We” means Mountain Hardwoods.
Mountain Hardwoods customers’ who shop online must be 18 years or over.
Goods are not sold on a trial basis. An order is not deemed to be accepted by Mountain Hardwoods as a contract until we have sent an invoice stating acceptance via post or email.
When you make a purchase online or by telephone from Mountain Hardwoods, you are entering into a legally binding contract with the company and are accepting our terms of sale.
Mountain Hardwoods always makes every effort to deliver goods within the delivery option requested at the time the order was placed. However we cannot guarantee this, and we will not accept any liability if your order is delivered outside this time. We recommend that you only arrange for tradesmen to carry out work on your behalf after your goods have actually been delivered. We are not responsible for any losses incurred for late delivery no matter howsoever caused. If any goods are delivered damaged, we are not liable for any losses you may incur. We will endeavor to replace or repair the items as quickly as possible.
Goods are prepared for the customer according to our workshop schedule. If the customer delays delivery or collection, storage of the goods is entirely at the customers’ risk. Mountain Hardwoods will not be liable for any damage no matter how caused.
Help must be provided by the Customer for unloading, and delivery is to the door only for health and safety reasons. Please note that someone will be required to sign for and carefully check the goods; if no one is available to help unload and / or sign for the goods, re-delivery will result in a re-delivery charge equal to the original cost of delivery. Mountain Hardwoods deliveries are made by one man only. The customer agrees there will be someone competent available to help with the unloading of the worktops or other goods. Worktops can be extremely heavy; it is the customer’s responsibility to ensure the designated helper is strong enough / fit enough to help with the delivery. Mountain Hardwoods cannot be held liable for any injury to persons unloading the delivery no matter how caused. It is the customers responsibility to ensure the unloading area and drop off point are suitable.
All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed the SAME DAY. No claims for damage can be made after this. Goods will not be left without a valid signature from the Customer or a responsible person elected by the Customer who must be 18 or over. The Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods upon signing. If you are in any doubt, then please do not accept delivery. Where goods are delivered by courier, it is essential the goods are unwrapped and checked for damage. If the goods are signed for in good condition then Mountain Hardwoods cannot be held liable for any damage.
Mountain Hardwoods reserves the right to revise prices and details at any time without notice. If we list a product at the wrong price due to a typographical or other error, we have the right to refuse or cancel any orders placed prior to the order being delivered. We will not adjust any prices without informing clients first, and will allow you to withdraw your order at no cost to yourself and; if applicable, a full refund will be given.
Goods are subject to availability. If any items of your order are out of stock or available we will advise you immediately of the expected delay in delivery. We reserve the right to substitute out of stock items with a more expensive product at our discretion. We will make every effort to deliver goods within the delivery option requested at the time the order was placed. However we cannot guarantee this and we will not accept any liability if your order is delivered outside this time.
The Customer has the right to return standard size goods within seven days of the goods being received without giving a reason. Goods returned must be in a saleable as new condition and returned in their original packaging. Shrink wrapped and factory packaged goods must be returned unopened. The Customer must arrange transportation and pay all costs involved in transporting the goods back to the warehouse from which they came. The goods must be insured whilst in transit for the full value of their cost price, goods received damaged after return will not receive a refund from the Company and the Customer shall pursue their carrier for reimbursement and or return. Returns made under this provision must be agreed in writing or by electronic mail by both parties before the goods are returned. The original cost of shipping and handling will also be borne by the customer. Once a returns note has been issued, the goods must be returned within seven days. No refunds will be given until the safe return of the goods. The exception to this right of return is bespoke items.
Any item which has been custom made, i.e. is considered ‘bespoke’, cut to order, or subject to any works by Mountain Hardwoods prior to dispatch to the customer may not be returned. Once any work has been carried out, the customer may not cancel the order even if the goods have not yet been dispatched by Mountain Hardwoods. All works undertaken by Mountain Hardwoods have a + / - 2 millimetre margin for error. The statutory right of cancellation does not apply to orders which are made to measure or in any way cut or altered to your requirements. If custom or bespoke orders are faulty, Mountain Hardwoods reserve the right take corrective action, which may involve the return of the faulty item to our workshops for repair. We may, at our discretion, replace the item. You agree to let Mountain Hardwoods perform corrective work at your premises if we deem that suitable. If we decide the worktops need to be returned to the workshop for corrective action, the customer will organise and be responsible for the removal. Any cost of removal and or re-installation will be borne by the customer, no matter what the reason, even if the worktop is faulty.
Illustrations, descriptions, weights and measurements shall be taken by the buyer as a guide only, and are not binding in detail. The company reserves the right without notice and without affecting the validity of the contract to make such changes in materials, dimensions and design as are reasonable and desirable. No claims for damages / discrepancies can be made by the customer after installation, as installation of our materials constitutes acceptance of the product in its current state. Similarly, we will not accept any claims for damages / discrepancies once the customer has performed any work on the worktops, including cutting, shaping, finishing or oiling. Any work carried out on the worktops constitutes immediate acceptance of the worktops.
As custom-made orders (e.g. worktops cut to size, sink hole cut outs etc.) are not cancelable, you must make sure that the information and materials (e.g. plans, designs, lists and sizes of products required) provided by you and those provided by us (e.g. items listed in our quotation) are correct and suitable for your use before you place an order with us. We will confirm all sizes, dimensions and other relevant information by email, with a diagram if necessary. It is incumbent on the customer to confirm these as soon as possible. If we have not had email confirmation of the diagrams / sizes, then we reserve the right to delay delivery, or to produce the order to the latest diagrams / dimensions. We cannot be held liable if these dimensions are subsequently found to be incorrect.
Colour accuracy of the products viewed on our website cannot be guaranteed due to vagaries of the image reproduction process. Wood is a natural product and has all manner of colour variations, and we cannot guarantee any replication of colour from piece to piece.
We go to great lengths to remove nearly all flaws in the surface of our worktops. However wood is a natural product, and removal of every single flaw with render the timber characterless. Accordingly, the customer accepts there may be some flaws, such as small knots, small shakes (slight cracks which are a natural element of the timber), and other minor flaws which Mountain Hardwoods consider will not impair the performance of the worktop, in the top surface of the worktop. In order to make the best use of the timber, there may be larger flaws on the underside of the worktop, including manufacturing defects. These do not constitute a faulty product. Whilst Mountain Hardwoods go to great lengths to ensure the timber has been correctly dried, movement in solid timber cannot be prevented. After fitting, small cracks may appear a few millimetres in width. This is entirely normal and is regarded as part of the natural beauty of the timber. These cracks can be easily filled with a special coloured wax filler. These cracks and movements do not constitute any fault with the timber or worktop construction; for the sake of clarity, timber is a natural product and will move / change over time and the customer expressly accepts this.
Mountain Hardwoods cannot be held liable for any mishandling, lack of initial oiling, inappropriate storage or improper maintenance. The customer agrees to take the correct installation and maintenance oiling as detailed by us in our oiling instructions. Failure to follow this will most likely lead to damage, and Mountain Hardwoods cannot be liable for any damage in these circumstances.
Any images and samples should be treated as approximations only. Types of construction, stave widths, lengths and thickness may vary from the sample or from piece to piece. There may be occasions where the worktops are heavily sanded by Mountain Hardwoods in order to present the best aspect of the timber. This means in some circumstances worktops may be less than 40 mm thick. If this is the case, Mountain Hardwoods will sand all the worktops for that customer to same thickness to provide a consistent product.
All design, text and imagery on www. MountainHardwoods.com and www. MountainHardwoods.co.uk is the copyright of Mountain Hardwoods and our site may not be altered in any way or republished without express prior consent from Mountain Hardwoods.
Mountain Hardwoods are the copyright holders for all of their images and text. These images and text strings are produced in house at great expense, and reflect the exceptionally high quality of our products. A £ 500 plus VAT charge for unauthorised use of any and each image and or text string from our website or other publication will be applied to any company or individual who copies any of our images or text strings without written consent. After this initial charge, a further £ 250 plus VAT annual licence usage fee will apply to each and every distinct image and text string. The minimum charge period for the licence is one year. Any company or individual who copies any such images or text without our written consent accepts that by copying the above they will liable for all fees in full on demand. These charges will be applied whether the images and or text strings are removed or not. Each licence for each image or text string is distinct, and grants the holder single use only of the said image or text string. Copyright remains with Mountain Hardwoods, and all associated rights likewise remain with Mountain Hardwoods. No images may be sold on or assigned to or by any third party.
Mountain Hardwoods reserves the right to:
(a) Alter these Terms and Conditions upon giving you advance notice.
(b) Decline service to any individual customer.
The above Terms and Conditions shall not affect your statutory rights as a consumer.
The contract between us shall in all respects be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
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